Tag Archives | customer service

helpdesk migration d-day

Countdown To Helpdesk Switchover

Our teams are working hard today behind the scenes to make the final preparations for tomorrow’s “big switch”. They’ve imported or re-created (and updated) hundreds of FAQ articles and wiki entries. We’ve setup staff members with their logins .. and we’re enabling not only “single sign on” for Blacknight account holders, but we should be […]

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help screenshot

Our Helpdesk is Being Revamped!

What’s going on? Customer service and the customer experience are crucial for any online company and here at Blacknight things are no different. One of the areas that we know needed improvement was in relation to our customer service websites and portals. There were several of them and they probably caused a lot of confusion. […]

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Meet The Blacknight Twitter Team

Meet the Blacknight Twitter team

  Hot on the heels of yesterdays announcement https://blacknight.blog/press-release-blacknight-sets-benchmark-for-irish-hosting.html we decided to have a bit of fun and well it has been a while since we last did a “meet the team” style post so why not try to inject a bit of humour into things on this Tuesday morning. We’ve been incredibly busy the […]

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Get a job with Blacknight and earn big :)

Want A Job?

We’re hiring again! At the moment we have vacancies in both our customer service / technical support team and our sales team. More details here and here Want to know what it’s like working for us? Check out some of the photos on our Facebook page or ask our current staff (most of them are […]

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Meet the team

Meet The Twitter Team!

I’d be the first to admit that when we first started using Twitter a couple of years ago it was purely an experiment. It was something I signed up for and something I didn’t really consider of any value. (To read my quite scathing post on it click here) To be perfectly frank I thought […]

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We Want The Feedback!

Another Customer Service Experiment

The next 12 to 18 months are going to be pretty exciting (and stressful) here at Blacknight.A lot of things that have been in the pipeline should hopefully bear fruit and among other things both our staff and client numbers are growing all the time. So one of the areas that I am particularly interested […]

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Like What We Do? Gis a Vote!

We may have left this a bit late, but if you think we do a good job with providing customer service and support via social media and can spare a couple of seconds we’d appreciate your vote over on the Mashable Awards. Click here to give us your vote for “best social media customer service”. […]

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customer service

Christmas 2009 Customer Service Opening Hours

It’s almost that time of the year again – Christmas While we will have staff working over the Christmas break, as always, our opening hours will be changed. Please see below: 24 December 2009 – open until 1400 UTC25 December 2009 – closed – emergency out of hours support only26 December 2009 – closed – […]

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