Come Work for Us!
Blacknight continues to grow - thanks to our loyal customers and the wonderful staff that support them. In fact [...]
How We Use Social Media for Customer Service
We've been vocal advocates of social media for quite some time (though we also know there are limits!). [...]
Countdown To Helpdesk Switchover
Our teams are working hard today behind the scenes to make the final preparations for tomorrow's "big switch". [...]
Want A Job?
We're hiring again!At the moment we have vacancies in both our customer service / technical support team and [...]
So Why Do You Choose Us?
I spend a lot of my time thinking about marketing and sales.We can track clicks, impressions, telephone calls, [...]
Want A Job? Don’t Want Any Group Hugs?
We're hiring again!If you'd like to work with us and become part of our team details of the [...]
Christmas Is Almost Upon Us – Opening Hours Reminder
Since Christmas is almost upon us here's a reminder of our opening hours:24 December 2009 - open until [...]
Check Your DNS Easily
People get confused by DNS and apart from email related issues it probably accounts for more technical support [...]
Bank Holiday Weekend Opening Hours
This weekend is a long weekend here in Ireland, so our offices will be closed on Monday next, [...]
Reminder – Tomorrow Is St Patrick’s Day
Just a quick, gentle, reminder to our non-Irish clientele. Tomorrow is a national holiday here in Ireland, so [...]
Customer Service With A Smile?
People get confused by technology, so they reach out to their providers for help and guidance.Unfortunately not everyone [...]
Take A Break
Since Christmas day is only a couple of days away I suspect that a lot of our clientele [...]