Tag Archives | Customer

Blacknight customer service centre

New Customer Service Centre Is Live!

As of this morning our new customer service centre is up and running. If you want to get to the FAQ / Knowledge-base directly then you need to go here. If you’re prefer to discuss issues or share ideas then the new “forum” / “discussion board” is here. As we’ve mentioned previously, you can now […]

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help screenshot

Our Helpdesk is Being Revamped!

What’s going on? Customer service and the customer experience are crucial for any online company and here at Blacknight things are no different. One of the areas that we know needed improvement was in relation to our customer service websites and portals. There were several of them and they probably caused a lot of confusion. […]

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