What Makes A “Good” Abuse Report?
We love the internet. We really do. But as we've touched on more than once in the past, there is ...
How We Use Social Media for Customer Service
We've been vocal advocates of social media for quite some time (though we also know there are limits!). We've even ...
New Customer Service Centre Is Live!
As of this morning our new customer service centre is up and running. If you want to get to the ...
A Quick Overview Of Our New Customer Service Centre
As Tara mentioned the other day, we're relaunching our helpdesk under a new guise on Tuesday. So say "farewell" to ...
Our Helpdesk is Being Revamped!
What's going on? Customer service and the customer experience are crucial for any online company and here at Blacknight things ...
