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Zendesk

How We Use Social Media for Customer Service

How We Use Social Media for Customer Service

By Michele Neylon|2013-08-19T11:06:50+01:00August 19th, 2013|Categories: Customer Service, Social Media|Tags: business, Customer, customer service, facebook, Help desk, HootSuite - Social Media Dashboard, Internet marketing, Marketing and Advertising, Social media, technical support, Twitter, youtube, Zendesk|

We've been vocal advocates of social media for quite some time (though we also know there are limits!). We've even ...

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Our Helpdesk is Being Revamped!

Our Helpdesk is Being Revamped!

By Tara Callinan|2013-01-18T16:19:26+00:00January 18th, 2013|Categories: Customer Service, Maintenance|Tags: blacknight, Browser Based, business, Customer, customer service, Help desk, new features, wordpress, Zendesk|

What's going on? Customer service and the customer experience are crucial for any online company and here at Blacknight things ...

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