Help desk

Rebooting Our Tutorials

Rebooting Our Tutorials

By Michele Neylon|2018-07-13T09:35:04+01:00August 20th, 2013|Categories: Cloud Hosting, Customer Service, Hosting, howto, Tips, video, vps|Tags: cPanel, FAQs Help and Tutorials, flash, Help desk, plesk, tutorial, youtube|

We've been providing Flash video tutorials and other resources for our clients for years. Originally we bought several [...]

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How We Use Social Media for Customer Service

How We Use Social Media for Customer Service

By Michele Neylon|2013-08-19T11:06:50+01:00August 19th, 2013|Categories: Customer Service, Social Media|Tags: business, Customer, customer service, facebook, Help desk, HootSuite - Social Media Dashboard, Internet marketing, Marketing and Advertising, Social media, technical support, Twitter, youtube, Zendesk|

We've been vocal advocates of social media for quite some time (though we also know there are limits!). [...]

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Is your Digital Web host getting you down?

Is your Digital Web host getting you down?

By James Larkin|2018-07-13T09:32:03+01:00June 25th, 2013|Categories: business, Cloud Hosting, Customer Service, Domains, Hosting|Tags: blacknight, Business and Economy, Computers and Internet, Help desk, Internet hosting service, servers, Web hosting service, website|

Here at Blacknight we take hosting very seriously, whether you're looking for hosting for a small blog or [...]

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The Shiny New Blacknight Control Panel

The Shiny New Blacknight Control Panel

By James Larkin|2013-03-07T15:18:24+00:00March 7th, 2013|Categories: General|Tags: Blacknight Control Panel, control panel, CP, Help desk, security, Shiny|

Well it's a bit over a week on from our upgrade of the Control Panel and we're rather [...]

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New Customer Service Centre Is Live!

New Customer Service Centre Is Live!

By Michele Neylon|2013-01-22T13:05:13+00:00January 22nd, 2013|Categories: Customer Service|Tags: business, Business Services, Customer, Customer Management, customer service, Help desk|

As of this morning our new customer service centre is up and running. If you want to get [...]

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A Quick Overview Of Our New Customer Service Centre

A Quick Overview Of Our New Customer Service Centre

By Michele Neylon|2013-01-20T20:34:15+00:00January 20th, 2013|Categories: Customer Service|Tags: business, Customer, Customer Management, customer service, Help desk|

As Tara mentioned the other day, we're relaunching our helpdesk under a new guise on Tuesday. So say [...]

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Our Helpdesk is Being Revamped!

Our Helpdesk is Being Revamped!

By Tara Callinan|2013-01-18T16:19:26+00:00January 18th, 2013|Categories: Customer Service, Maintenance|Tags: blacknight, Browser Based, business, Customer, customer service, Help desk, new features, wordpress, Zendesk|

What's going on? Customer service and the customer experience are crucial for any online company and here at [...]

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