Tag Archives | feedback

We Want The Feedback!

Another Customer Service Experiment

The next 12 to 18 months are going to be pretty exciting (and stressful) here at Blacknight.A lot of things that have been in the pipeline should hopefully bear fruit and among other things both our staff and client numbers are growing all the time. So one of the areas that I am particularly interested […]

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Billing - Screenshot 2

We Need Your Feedback!

UPDATE 28/2: New screenshot added belowThe Blacknight hosting platform is very powerful and has a lot of fantastic features. However, the control panel is not perfect and we are all too aware of this. The control panel vendors, Parallels, have been working closely with us to improve aspects of the system so that: You are […]

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domain promotions poll December 2009

The People Have Spoken

So our latest little experiment more or less proved what we’d already guessed – people like .com domain names and want discounts on them. What was interesting, however, was what came in second  and third place. I’m glad to see that so many people are interested in .me and it’s also nice to see that […]

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blacknight-new-homepage

A New Homepage?

We love getting feedback from people and while we may not always reply or act on it, we do listen and read it all. So it’s only fair that we share one user’s vision for our website. Admittedly it’s a bit biased, but I thought we’d share it anyway … Well what do you think? […]

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