Customer Service Archives

Easter Opening Hours 2014 – Bring out your eggs!

Easter Opening Hours 2014 – Bring out your eggs!

By James Larkin|2014-04-18T12:07:55+01:00April 18th, 2014|Categories: Customer Service|Tags: 2014, easter, eggs, hours, ie|

It's a bit late to be mentioning our Good Friday opening hours, however it's a normal working day here at ...

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We’ll move your website for you

We’ll move your website for you

By Stephen Marron|2018-07-18T15:27:24+01:00January 8th, 2014|Categories: Blacknight, Customer Service, eCommerce, Hosting, News|Tags: blacknight, featured, ireland, Shared web hosting service, website, Website Migration|

Are you tired of your current hosting? Are you considering switching providers? We know that making the switch from one ...

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Rebooting Our Tutorials

Rebooting Our Tutorials

By Michele Neylon|2018-07-13T09:35:04+01:00August 20th, 2013|Categories: Cloud Hosting, Customer Service, Hosting, How To, Tips, Video, VPS|Tags: cPanel, FAQs Help and Tutorials, flash, Help desk, plesk, tutorial, youtube|

We've been providing Flash video tutorials and other resources for our clients for years. Originally we bought several sets of ...

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How We Use Social Media for Customer Service

How We Use Social Media for Customer Service

By Michele Neylon|2013-08-19T11:06:50+01:00August 19th, 2013|Categories: Customer Service, Social Media|Tags: business, Customer, customer service, facebook, Help desk, HootSuite - Social Media Dashboard, Internet marketing, Marketing and Advertising, Social media, technical support, Twitter, youtube, Zendesk|

We've been vocal advocates of social media for quite some time (though we also know there are limits!). We've even ...

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Is your Digital Web host getting you down?

Is your Digital Web host getting you down?

By James Larkin|2018-07-13T09:32:03+01:00June 25th, 2013|Categories: Business, Cloud Hosting, Customer Service, Domains, Hosting|Tags: blacknight, Business and Economy, Computers and Internet, Help desk, Internet hosting service, servers, Web hosting service, website|

Here at Blacknight we take hosting very seriously, whether you're looking for hosting for a small blog or looking for ...

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Social Media Awards Finals Are Go!

Social Media Awards Finals Are Go!

By Michele Neylon|2013-05-28T11:04:49+01:00May 27th, 2013|Categories: Customer Service, Events, Hosting, Marketing, Social Media|Tags: business, customer service, dublin, facebook, Internet marketing, marketing, Marketing and Advertising, Sociable, Social media, social media awards, Twitter, youtube|

[divider_flat] This Thursday evening the Social Media Awards are being held in Dublin's Clyde Court Hotel. We're delighted and honoured ...

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The Easter 2013 opening hours ( also happy easter )

By Tara Callinan|2013-03-26T12:40:23+00:00March 26th, 2013|Categories: Customer Service, General|

Just to let you folks know the opening hours for the Easter Bank Holiday Monday - 1st April 2013 (and ...

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New Customer Service Centre Is Live!

New Customer Service Centre Is Live!

By Michele Neylon|2013-01-22T13:05:13+00:00January 22nd, 2013|Categories: Customer Service|Tags: business, Business Services, Customer, Customer Management, customer service, Help desk|

As of this morning our new customer service centre is up and running. If you want to get to the ...

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Countdown To Helpdesk Switchover

Countdown To Helpdesk Switchover

By Michele Neylon|2013-01-21T13:24:17+00:00January 21st, 2013|Categories: Customer Service|Tags: blacknight, customer service, facebook, faq, google, helpdesk, openid, Single sign-on, social network, technical support, Twitter|

Our teams are working hard today behind the scenes to make the final preparations for tomorrow's "big switch". They've imported ...

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A Quick Overview Of Our New Customer Service Centre

A Quick Overview Of Our New Customer Service Centre

By Michele Neylon|2013-01-20T20:34:15+00:00January 20th, 2013|Categories: Customer Service|Tags: business, Customer, Customer Management, customer service, Help desk|

As Tara mentioned the other day, we're relaunching our helpdesk under a new guise on Tuesday. So say "farewell" to ...

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Our Helpdesk is Being Revamped!

Our Helpdesk is Being Revamped!

By Tara Callinan|2013-01-18T16:19:26+00:00January 18th, 2013|Categories: Customer Service, Maintenance|Tags: blacknight, Browser Based, business, Customer, customer service, Help desk, new features, wordpress, Zendesk|

What's going on? Customer service and the customer experience are crucial for any online company and here at Blacknight things ...

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