Archive | Service Issue


Yesterday’s Network & DNS Outage

Normally we don’t write about service issues on this site. We have a specific site we reserve solely for that. Yesterday, however, we had a major network and DNS outage that impacted a very large number of our customers. Our teams worked as quickly as they could to both respond to queries from our customers as […]

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Blacknight Technical Blog Now Live

If you want to know about any service affecting maintenance, technical updates or anything else of a technical nature, we recommend that you check out our new Technical Blog. The site is hosted outside our core network (we don’t even use our own nameservers just to be 100% safe!) and is part of our backup […]

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moving mouse world

Heads Up! Blacknight Billing Move Coming Soon

If you’re not an existing Blacknight client this post isn’t going to be that interesting or relevant to you, so you might want to move along… The short version of this post: We’ll be emailing you to get you to choose a new username for the new control panel and billing system. The email will […]

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Payment Processing Issues

We’re currently experiencing an issue connecting us to Realex payments. As a result we’re unable to process credit, debit card payments. Realex are aware of their issue and are working to resolve it. We’ll get a call back once it has been resolved and I’ll post an update here. Update: 12:14pm It seems realex have […]

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Scheduled Network Maintenance Wednesday/Thursday 9th/10th of January 2008

When: Starting Wednesday 9th @ 22:00 and ending Thursday 10th @ 01:00 What: Migration of Dedicated, Colocation and IP transit customers to new Juniper network layer. In December we bought a bunch new of Juniper routers to upgrade our core network with. The ones that were there, were almost 2 years old and were due […]

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ns2 down

Hi All, and all its various alias name servers is currently down. We’re working with our Data Centre partner in Germany to find out what is wrong. We’ll have further information to post in relation to this shortly. Update: This issue has been resolved

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