As the year winds down and the holiday season kicks into full swing, we wanted to take a moment to wish you all a very Merry Christmas and a Happy New Year! We’re excited for what’s to come in 2025 but before we all head off to enjoy some well-deserved holiday cheer, here’s a quick update on our holiday hours and important dates regarding our annual Network Freeze you’ll want to know about.
In summary:
| Date | Status |
|---|---|
| 23/12/23 | Normal Office Hours |
| 24/12/23 | All Departments 9am – 3pm |
| 25/12/23 | Closed |
| 26/12/23 | Closed |
| 27/23/23 | All Departments 9am – 4:30pm |
| 28/12/23 | Normal Office Hours |
| 29/12/23 | Closed |
| 30/12/23 | All Departments 9am – 4:30pm |
| 31/12/23 | All Departments 9am – 4:30pm |
| 01/01/24 | Closed |
| 02/01/24 | Normal Hours Resume |
Blacknight will implement a Network Operations Freeze for the Christmas and New Year period 2024/2025 commencing 5pm on Friday, December 13th 2024 until at 8am Thursday, January 2nd 2025, with a cooldown period commencing close of business Friday 6th December.
During the Network Operations Freeze only emergency maintenance will be permitted on the Blacknight network. No services requiring the installation or configuration of circuits, vlans, network equipment etc., will be undertaken during this period and no works that involve any Blacknight services will be scheduled to take place.
During the cooldown period we will endeavour to fulfil any outstanding orders, however we may not be able to guarantee equipment delivery from suppliers due to the Christmas period logistics delays.
For emergency outages we will have engineers on call throughout the Christmas period, and service availability will be monitored as normal.
For broadband services, our partners will also be engaged in a freeze period during this time therefore, we cannot guarantee any delivery of new services until the new year.
We hope you have a wonderful holiday season, and we look forward to connecting with you in the New Year. If you have any questions or need assistance, don’t hesitate to reach out. Happy holidays from all of us at Blacknight!
About the Author: Alicia Stumke
