Over the last few months we’ve expanded the number of contact points available to people who want to find out what we’re up to, or simply want to ask a question or get help.
So, to make my life that bit easier, I thought I’d put up a brief summary of how to contact us and find out what we’re up to.
Buying Stuff / Information on Products / Services:
Our main website (obviously!)
Our sales team can be contacted via email or phone (during office hours). We currently have several numbers – a locall one, a “normal” one and both UK and US telephone lines (and faxlines)
We also offer livechat for both technical queries and sales queries during office hours Monday to Friday
This blog tends to be the main place where we’ll talk about new stuff or try to give you greater insight into what we currently offer
We’re also on twitter (which hooks into both this blog and the technical one) (if you’re bored I twitter here)
You can also post queries over on our forum (if it’s a technical emergency please contact support – seriously!)
Technical Queries / Updates
If you’ve got an issue then feel free to contact our support team (you can also email support@blacknight.com). If you are contacting our support staff try to give them as much information as possible (see previous post) – it makes life easier for everyone!
We post details of any scheduled maintenance or issues on our offsite technical blog
Dedicated and colocation clients – you should have an out of hours contact number – if you don’t let us know
We’re also over on:
Facebook
Boards.ie
Have I forgotten anywhere?
About the Author: Michele Neylon
