There have been some issues with the connection into our second location this lunchtime.
We will post a more detailed explanation as soon as we have one.
Update: (13:57)
After investigating the issue with our Data Centre and Connectivity partners we’ve narrowed down the issue to being a faulty patch panel and/or patch leads.
To minimise further downtime in the next 24-48 hours we’re going to hold off debugging this issue further. We’ll schedule a network maintenance window in the coming days so we can test both links to DEG from InterXion fully.
The lunch time fault today occurred because both metro connections dropped at the same time as InterXion were carrying out cabling work in their patch room. We’re working with InterXion to get a resolution on this, but as I said above we want to minimise downtime for our customers by scheduling a window in 24-48 hours to solve this issue fully.
If you have any queries about this please contact us via phone/email/forum or leave a comment on this post.
About the Author: Michele Neylon
