Blacknight is Hiring a Technical Support Executive in Carlow – Apply by October 30th
Blacknight is growing, and we’re looking for a new member of our Technical Support Team in Carlow. Are you looking for a new job, new challenge, or just want to work for a great Irish company? Then read on!
An exciting opportunity has arisen, and we are currently seeking a Technical Support Executive to work in our support department. While no third-level qualifications or experience in a similar role are required, we are looking for a candidate that has a keen interest in IT and is comfortable with speaking to customers.
Being the first line of technical support to our customer base, 90K +
Respond to phone calls, live chats, and tickets in a timely manner
Escalate issues internally with the relevant departments and following up to ensure issues are fully resolved
Act on requests from other departments within the company
Update customers in a confident and reassuring manner
Keep Knowledge Base articles up to date and add new articles as required.
Advise customers on services that we offer and how they are applicable to their requirements
Dealing with basic sales requests
Assist with migration projects
Skills and Qualifications:
Have a keen interest in IT
Knowledge of the domain and hosting industry is preferred but not essential
Be comfortable with speaking to customers via Live Chat, Phone and Email ticket system
Be eager to learn with a good work ethic
You must be able to work well as part of a team, with excellent communication skills
Have excellent troubleshooting abilities
Blacknight is known for its dedication to customers and a focus on customer service is paramount to our success, therefore, the ideal candidate should be customer focused with excellent customer service skills
If you feel that you have what it takes and would like to become part of the Blacknight Team, get in touch.