What: Blacknight Support
When: Thursday, 22nd November, between 18:00 and 21:00
What Will Be Affected:
Online support via the support website and email will be down for the duration of the upgrade. All email to Blacknight staff and other Blacknight addresses will be delayed.
Kayako, the system we use for support, has had extra features added which should allow for greater integration into our other systems. It is a major upgrade, which requires a lot of the database to be rebuilt and our email to be queued.
Phone support will still be available to CoLo and Dedicated customers at the out of hours number.
Summary:
All customers will be affected.