Tag Archives | customer service

Blacknight is Hiring!

It’s Summer! We’re Hiring!

It’s summer, and Blacknight is hiring! Once again we’re looking for people to join our team, in sales, software development, marketing and customer service. We’ve been busy developing and enhancing our products and services, and there are lots of interesting challenges ahead for talented people to get their teeth into. We’ve also put a lot of work into […]

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WereHiring

Come Work for Us!

Blacknight continues to grow – thanks to our loyal customers and the wonderful staff that support them. In fact – we believe that customer support is our core competence – and we’re looking to build on it! We’ve advertised job vacancies in two roles: Customer Support / Technical Support and Senior Customer Support / Technical Support. We’ve also […]

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social-media-2014-BertAwards

We Made The Finals Of #Sockies14 !!

Yesterday afternoon the finalists for the 2014 Social Media Awards were announced. We are delighted to have made “the final cut” in multiple categories: Customer Care using Social Media (Integrated) – Sponsored by Sky Best Blog of an SME – Sponsored by .ME Registry Best Business Twitter account – marketing, sales – Sponsored by Kantar […]

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Social660

Adopt Social and Win Sales

Social media. It’s probably one of the biggest buzzwords of the last few years. We believe in “social”. It works. Engaging with customers, both existing and prospective, can and will help your business, as long as you are genuine. Being able to incorporate social media into our customer support centre was one of the reasons […]

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Blacknight customer service centre

New Customer Service Centre Is Live!

As of this morning our new customer service centre is up and running. If you want to get to the FAQ / Knowledge-base directly then you need to go here. If you’re prefer to discuss issues or share ideas then the new “forum” / “discussion board” is here. As we’ve mentioned previously, you can now […]

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helpdesk migration d-day

Countdown To Helpdesk Switchover

Our teams are working hard today behind the scenes to make the final preparations for tomorrow’s “big switch”. They’ve imported or re-created (and updated) hundreds of FAQ articles and wiki entries. We’ve setup staff members with their logins .. and we’re enabling not only “single sign on” for Blacknight account holders, but we should be […]

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